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KMID : 0926620060110040001
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Korean Journal of Hospital Management
2006 Volume.11 No. 4 p.1 ~ p.18
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A Study on the effect of emotional Labor and Leader`s emotional intelligence on job satisfaction and organizational commitment for nurses
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Joung Muoung-Suck
Kim Kwang-Jum
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Abstract
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The purpose of this study is to examine the effects of nurses’ emotional labor and the importance of leaders’ emotional intelligence roles by verifying them with job satisfaction and organizational commitment for 396 nurses at 8 university hospitals in Seoul and Gyeonggi province. It was found that emotional labor had a negative relationship with job satisfaction and organizational commitment. And leaders’ emotional intelligence has a significant positive relationship with job satisfaction and organizational commitment. However, leaders’ emotional intelligence has no moderation effect on emotional labor and dependent variables. As this study shows that emotional labor and leader’s emotional intelligence affect organizational effectiveness of hospital nurses, it would be important to not only manage members’ emotional labor but to also develop the emotional intelligence of both leaders and the staff.
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KEYWORD
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Emotional Labor, Leader`s emotional intelligence, Job satisfaction, organizational commitment
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